Filling Automation Product Support Expert

Filling Automation Product Support Expert

Your opportunity

Filling Product Support Expert is part of Q&TS. The job is mostly taking place in the backoffice. Main function is to secure the operational follow up & technical support of all filling products (combi and stand‑alone technology), associated trade equipments (capper…) and 3rd party line equipments mostly on mechanical side. The expert is in charge of internal and external validation

Your Mission

• Execute troubleshooting on filling equipments, associated trade equipments and line equipments;
• Support Global Product Training in the creation, update and revision of technical questionnaires related to FSE Qualification Program;
• Execute validation program for the introduction of modifications, variants, O&U, new products, concerning filling equipment;
• Support the availability of field methods for installation, qualification, technical analysis, repairing and maintenance activities;
• Secure performances of commercially released filling equipments and lines;
• Secure the application of retrofits on the filling product installed base, where necessary;
• Be part of hotline team for weekend duties, in case of availability for the service;
• Execute RCA on filling equipments issues, supporting the consequent plan of recovery and corrective actions;
• Increase personal competences on the complete combi, trade and line equipments technology;
• Act as "Assessor" of the FSE/s subject to qualification program during the practical assessment module, mainly at the customer site, releasing the relevant evaluation report on time/in full;
• Participate to L3 and L4 equipment FAT, and eventually start up and commissioning;
• Support FSE during start up and commissioning of L3 and L4 machines;
• Manage the treatment and the resolution of technical NC and PER through CEP.

Your Profile

• 5-7 years in the beverage industry with filed experience;
• Deep knowledge of Sidel products;
• Excellent knowledge of TIA Portal , B&R Automation studio , Motion, MixerProcess;
• Ability to manage stressful situations;
• Organized, with the ability to conceptualize ideas into professional reports;
• Problem-solving attitude (troubleshooting and RCA) and customer-oriented;
• Good interpersonal skills, especially the ability to communicate with different target groups (technicians, customers, etc.);
• Language requirements: Fluency in English is a must-have, a good level of French an advantage for your best local integration.