Central Operations Support Executive, External Fulfilment

Overview

Central Operations Support Executive, External Fulfilment — Job ID: 3082859 | Amazon Turkey Perakende Hizmetleri Limited Sirketi
The Central Ops Support Executive remotely supports the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stakeholder management, rolling out new processes, and running central control centers. The role requires a big-picture view of customer experience, ownership, and the ability to identify patterns, scrutinize details, and foresee implications of data.

Responsibilities

• Remotely monitor efficient functioning of the assigned sites via outbound calls, emails, and coordination with field executives.
• Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations.
• Train and direct sellers for execution and adherence of norms and practices.
• Devise and deploy SOPs, analyze data, and propose features and processes to improve the Seller experience.
• Willing to work on weekends and in shifts.

Basic Qualifications

• Excellent communication skills.
• Demonstrated basic analytical ability in a results-oriented environment with external customer interaction.
• Highly proficient in Microsoft Excel and Windows-based applications.
• Able to work on weekends (and shifts).
• Fluent in English (verbal and written).

Preferred Qualifications

• Skill to handle external sellers as stakeholders/customers with excellent organizational and follow-up skills.
• Good analytical and problem-solving skills with the ability to set priorities and work under pressure.
• Must be able to multi-task, managing multiple sites simultaneously with attention to detail and the ability to work on different projects in parallel.
• Experience in working with logistics and/or manufacturing industry is an advantage.

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