Customer Technical Support

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Human and technology to scale sustainable performance
Founded in 1989, Scalian is a French group with an international dimension, with offices in Europe and North America, specializing in business transformation through its dual mastery of business processes and digital technologies.
In the TOP10 engineering consulting companies in France, the Group is involved in service activities in the management of industrial projects, supply chain (costs, quality, deadlines, performance), architecture and development of embedded digital systems, computer systems applications, information and artificial intelligence.
Scalian also deploys solutions for optimizing projects or the performance of organizations and responds to the challenges of transformation for leaders in industry and the tertiary sector (energy, transport, space, banking, health, environment, etc.).

Job Description

Are you a CUSTOMER TECHNICAL SUPPORT looking for a new challenge? If you want to expand your reach and share your knowledge with a team of professionals, contribute to the development of your colleagues' or Clients' skills, want to consolidate your expertise and grow on innovative projects, this is your opportunity!

What This Experience Will Bring You First of all, an interesting technical challenge but also an overview of our Client's projects. We will build your career together and accompany you towards the development of new skills and technical leadership.

Responsibilities

• Respond to requests via phone, email, or chat using the appropriate tools.
• Resolve first-level issues walkaround and provide clear instructions.
• Develop ad hoc procedures for problem solving according to customer needs.
• Record reports in the internal system.
• Promptly report complex issues to the technical team.

Qualifications

• Diploma in Electronics or Aeronautics.
• Experience in support or customer care roles (preferred).
• Basic knowledge of IT tools and ticketing software.

Soft skills

• Problem-solving and stress management skills.
• Excellent communication and active listening skills.

Languages

• Italian (Fluent)
• English (fluent, oral and written)

Additional Information

• Build a tailor-made career path, varied and adapted to your desires, thanks to the variety of missions in your area of expertise and the bridges between trades.
• Learn by the quality of the projects on which you will intervene, in your specialty, and thanks to the large training catalog delivered by our internal Academy.
• Have an attractive social framework that respects everyone's needs (telework agreement, crèches, social coverage, flexibility, soft mobility, etc.).
• Contribute to R&D topics or participate in internal projects.
• Be part of a friendly team that will make work rhyme with pleasure!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service

Industries

Software Development and IT Services and IT Consulting

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