Account Manager - Italy

Bounce is a global luggage storage marketplace transforming the way people travel and explore. With over 20,000 trusted partners in 100+ countries, Bounce connects travelers with local businesses offering secure, on-demand storage solutions. This allows travelers to experience cities freely without being weighed down by their belongings. We have over 2 million active customers relying on Bounce to simplify their journeys, providing flexibility to focus on what matters most and the freedom to explore.

Bounce is a fast-paced, scrappy team that believes experimentation fuels innovation. We move quickly, testing new ideas and adapting in real time. If you're ready to make an impact in a high-energy, collaborative environment, Bounce offers an opportunity to move fast, think big, and shape the future of travel. Join us as we make the world a lighter, more accessible place! Bounce was named the Inc5000’s fastest-growing travel company in the USA in 2024 and is backed by Silicon Valley investors, including Andreessen Horowitz, General Catalyst, and Sapphire. (Learn more about Bounce's Series B HERE and our Japan Expansion HERE).

About the role…

We’re hiring an Account Manager to support and grow our network of partners in Italy. You’ll be the face of Bounce to our partners—ensuring they’re set up for success, engaged with the platform, and delivering a top-tier customer experience. A key part of your role will be helping partners fully adopt Bounce’s tools and processes, ensuring all customer interactions are handled through the platform (e.g., avoiding off-platform bookings like cash transactions). You’ll collaborate closely with Ops, Support, and Sales to scale high-quality, compliant supply across the region.

What you’ll be doing…

• Own relationships with store partners in your region—from onboarding to growth.
• Ensure stores are trained, active, and delivering excellent customer experiences.
• Work with partners to ensure all bookings are processed through the platform and off-platform transactions (e.g., cash) are avoided.
• Proactively identify underperforming partners and improve performance through education and support.
• Solve operational issues and escalate product bugs or friction points.
• Use data to monitor partner KPIs and take action on churn, low conversion, or poor ratings.
• Develop scalable resources (guides, playbooks, dashboards) to support a growing partner base.
• Represent the voice of store partners to internal teams (Product, Ops, Support).
• 2–4 years of experience in Account Management, Customer Success, or Ops at a marketplace or tech company.
• Experience working with small businesses (e.g., SMB-facing SaaS, marketplaces, delivery apps).
• Excellent relationship-building and communication skills.
• Data-literate : able to spot patterns in performance and turn insights into action.
• Bias for action—able to work independently and solve problems quickly.
• Native or fluent in Italian and strong in English.
• Comfortable working in a fast-paced environment.

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