Travel Design & Bookings Assistant

Overview

TRAVEL DESIGN & BOOKINGS ASSISTANT – APPRENDISTATO CONTRACT

Our ideal candidate has completed a Travel Design & Bookings & Operations course or has experience with a tour operator, travel agency or DMC. You will primarily work on Italy-based customised itineraries for private clients, with involvement in the UK & Ireland, Spain & Portugal, France & Greece at various stages. This position is fully remote and based from home.

Note: you will not perform these roles concurrently; you will switch between Travel Design and Bookings & Operations for defined periods according to seasonality and business needs.

Availability: You must have permission to work and reside in Italy.

Please include a cover letter explaining why you think you’d be a perfect candidate for this internship and for our company. CVs & cover letters should be in English.

What we offer you

• A stimulating work environment with a proactive team that supports each other
• Fully remote position
• Work computer provided
• Interaction with clients from around the world and suppliers from many countries
• Contract: apprendistato professionalizzante CCNL Turismo (eligibility: under 30 per Italian law) or 30 and over currently receiving NASPI unemployment benefits

Responsibilities

This role will involve Travel Design and Bookings & Operations. You will work in either Travel Design or Bookings & Operations for set periods depending on seasonal needs.

As a Travel Designer you will:

• Design accurate, curated itineraries and cultivate client relationships
• Support the sales process, including client communication via email and phone
• Work towards sales targets within your budget

As a Bookings & Operations Assistant you will:

• Manage all aspects of bookings and maintain client relationships from confirmation through departure
• Manage supplier relationships
• Handle emergencies, ensure clients have everything before arrival, and provide reconfirmation and information during tours
• Book services (transfers, tickets, hotels, activities, guides) and reconfirm with suppliers and hotels prior to tour start
• Follow up supplier invoices and liaise with the accounts department
• Conduct itinerary checks: timings, meeting points, and contact details in the itinerary system and verify with clients and suppliers

Who you are

• Excellent attention to detail; able to work in a fast-paced, deadline-driven environment
• Comfortable speaking with clients and suppliers by phone
• Passionate about the sales process and adept at identifying client needs and closing business
• C1 level of written & spoken English
• C1/C2 level of written & spoken Italian
• Team player who can also work independently and make quick, smart decisions
• Resilient under pressure, able to multi-task and prioritise workload
• Proactive with a helpful, initiative-driven attitude
• Thrives in a remote, work-from-home environment
• Committed to a career in tourism
• Rapid learner of new technologies and systems (Google Workspace, Google Sheets, Trello, itinerary creation system)

Availability

Permission to work and reside in Italy is required.