KERING EYEWEAR EMEA Customer Service Ambassador - French Speaker

How you will contribute

Ordering flow management, from order acquisition to order entry in compliance with agreed trade terms

Handling customer inquiries using different communication channels

Researching information using available sources

Managing and solving customer complaints

Identifying and escalating priority issues

Providing customers with product and service information

Monitoring customer requests and queries

Mapping interactions’ information according to standard operating procedures

Creating new business opportunities through a proactive approach

Who you are

Bachelor / Master’s degree (preference : Languages / Translation and Cultural Mediation)

Native speaker or equivalent (level C2) French

Additional knowledge of German, Spanish or Portuguese is a plus

Please note that English and Italian are mandatory

Ability to work within fast growing environments and contribute to build a new organization

Work experience in a B2B customer service environment

Good working knowledge of Office Package (Excel, Power Point, Word)

• Experience with CRM and SAP tools
• Knowledge of sales principles and methods
• Knowledge of order-to-cash flows

Excellent verbal and written communication skills

Customer-oriented

Passion and enthusiasm

Curiosity and innovation

Problem solving

Focus on results

Team player

Why work with us?

This is a fabulous opportunity to join the Kering Eyewear adventure and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type

Regular

Start Date

2025-12-31

Schedule

Full time

Organization

KERING EYEWEAR S.P.A.