Data Center Operations Manager (Night Shift)

Data Center Operations Manager (Night Shift)

Job ID: 3023386 | Amazon Data Services, Inc.

Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level.

The successful candidate will have experience creating and devising strategies, mentoring people at all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on‑call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in data centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site‑level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

This is a night shift role with an overnight shift from 8 pm to 5 am.

Key Job Responsibilities

• Operationally responsible for a Data Center.
• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations.
• Develop career paths for employees and update internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient management of day‑to‑day data center operations, including queue management, 7/24 shift arrangement and hardware logistics.
• Act as subject‑matter expert across all aspects of data center operations.
• Ensure all operational KPIs and metrics are being measured and met.
• Inspire and guide improvement in team process, technology innovation and automation.
• Manage large‑scale events (outages) and act as the call leader.
• Manage and improve workflows and throughput for data center operations.
• Recommend, document and oversee policies and procedures to meet industry best practices and required SLAs.
• Maintain the on‑call schedule, coordinating absence and vacations.
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our customer experience.

Basic Qualifications

• Bachelor’s degree or 4+ years of professional or military experience in an IT related field.
• 2+ years of experience managing people in a technical environment.
• 2+ years of experience with networking or computer hardware.

Preferred Qualifications

• In-depth knowledge of Linux systems administration, networking and cabling best practices.
• In-depth hardware architecture knowledge and troubleshooting experience.
• Experience with system management tools and client/server environments.
• Technical writing experience and prior project management experience.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit Amazon accommodation page for more information.

Compensation for this position ranges from $70,700/year in our lowest geographic market up to $158,000/year in our highest geographic market. Equities, sign‑on payments, and other benefits may be provided as part of a total compensation package.