Sales & Service Specialist - Boutique Firenze - Cat. Prot. (Art. 1)

GENERAL ROLE

The Sales & Service Specialist will enhance customer satisfaction by managing After Sales and Client Services systems and initiatives, contributing to a seamless client experience in line with Hermès’ standards of excellence.

MAIN RESPONSIBILITIES

• Manage daily After Sales operations and support the store with training and morning briefings.
• Collaborate with the CX Manager and store teams to resolve client or product quality issues, manage complaints, special / personalized orders, reservations, remote sales, and more.
• Coordinate with the stock team, cash desks, and logistics department.
• Support the uniform dispatch process from data collection to delivery.
• Provide regular updates on assigned tasks, ensuring timely follow-up and anticipating department needs.
• Proactively identify client / department needs and propose alternative solutions.
• Ensure compliance with company procedures and policies.

PROFILE

• This position is open to candidates belonging to protected categories (Art 1. Law 68 / 1999)
• Bachelor’s degree, preferably in fashion or languages.
• 1–2 years of experience in a similar role or environment.
• Fluent in Italian and English; French or other languages are a plus.
• Proficient in Microsoft Excel and PowerPoint.
• Strong organizational and reporting skills, with attention to detail and deadlines.
• Hermès engages positive and passionate people who own the following requirements :
• Availability, flexibility and dynamism to function in a high-pace environment;
• Possess strong work ethic, positive attitude within the team and professionalism in services provided to the customer;
• Team player mentality to build meaningful relationships and ability to work autonomously;
• Analytical thinker and innovative problem-solver;
• Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.
• In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. This position is open to candidates belonging to protected categories (Law 68 / 1999 Art 1). Join the human adventure of Hermès!