Account Manager - Group Charter

Welcome to Air Partner – where the skies are not the limit, they're just the beginning!

Are you experienced in Charter Sales and looking for a busy and varied role that allows you to utilise your range of sales and broking skills within a close-knit team? If so, apply now as we are looking for an Account Manager to join our Group Charter team in our Milan office on a full-time basis. You will be responsible for delivering revenue and profitability in accordance with your agreed targets and maintaining high-earning accounts.

To be effective in this role, you will need to demonstrate proven proactive sales ability, passion for creating exceptional customer experiences, smart procurement techniques, creative presentation of offers, insightful closing techniques, and robust administration with flight planning arrangements.

Accountabilities

• Processing incoming inquiries for charter services, liaising with operators, quoting, planning, and overseeing the final booking and relevant documentation, offering excellent customer service throughout.
• Maintaining and growing our existing client base via cold calling, networking, referrals, etc.
• Achieving targets set for each financial year.
• Assisting with client care activities and supplier relations.
• Ensuring a speedy turnaround of new and existing client inquiries.
• Ensuring all new inquiries are entered correctly into CRM and updated regularly.
• Providing after-sales service and maintaining organized paperwork/files.
• Research relevant industry data to generate new sales leads.
• Building new business for Air Partner in a competitive market and cross-selling other services.
• Managing and maintaining high service levels on demanding accounts.

Candidate Requirements

• A good understanding of changing markets in both aviation charter operators and clients.
• A highly customer-focused individual with good people skills and the ability to form relationships with key individuals.
• An effective communicator with incisive manners.
• An ability to anticipate and outmaneuver rivals in competitive tenders.
• Previous experience working in an international environment.
• A competitive, highly motivated, and hungry-to-win business attitude.
• A logical approach to problem-solving and adaptability to changing situations.
• A willingness to do what it takes to earn new business, including cold calling.
• Strong verbal and written communication skills in both Italian and English.

Established in 1961, Air Partner is an international aviation services group and a key player in the Wheels Up family, soaring to new heights in private aviation and aviation services with over 2000 professionals globally. We are also a proud Delta Air Lines premium partner, flying in good company!

We provide world-class aircraft charter services and aviation safety and security solutions, serving industry giants, governments, and private jetsetters worldwide. Our Charter Division includes group charter, private jets, cargo, and specialist services, offering large airliner charters, JetCard schemes, on-demand charters, and cargo flights.

We are committed to creating an inclusive environment, supporting diversity, equity, and inclusion through our ESG strategies, community initiatives, and being a Disability Confident employer. We invite you to join our team and take your career to new heights. Your next adventure is just a click away!