Technical Support Executive

Technical Support Executive – SYNERGEN Health

Primary objective is to maintain current IT infrastructure operational while providing high‑standard technical assistance to all SYNERGEN employees and clients.

Ideal candidate is a team player with excellent English communication skills, strong work ethics, and a positive attitude. Must work 24×7 shifts (including 6 pm‑4 am) across multiple locations, and be available for extra hours as required.

Duties & Responsibilities

• Provide technical support for desktops, laptops, printers, desk phones, network equipment, and other hardware.
• Identify, troubleshoot, and resolve IT issues with a customer‑focused, problem‑solving attitude.
• Respond to assigned support tickets and resolve them within SLA, ensuring user satisfaction.
• Inform users about their ticket status and maintain required technical documentation.
• Perform first‑line investigation and diagnosis of incidents and service requests.
• Conduct daily, weekly, and monthly checks on servers, workstations, PCs, and laptops.
• Back up servers and systems daily, weekly or monthly and test backup reliability.
• Install and configure computer systems, operating systems, software, and set up access; troubleshoot various IT issues while following standard policies and procedures.
• Monitor network links and external services; proactively coordinate with ISPs and system vendors for anomalies.
• Collaborate with other IT members to improve current systems and practices.
• Maintain ISO 27001 and ISO 9001 standards.

Skills and Technical Qualifications

• Minimum 1 year hands‑on experience in L1 or L2 IT infrastructure & systems support.
• At least 1 year in an IT customer‑service delivery and IT operations environment.
• Hands‑on experience managing Windows server and client environments; Linux experience is an advantage.
• Experience maintaining Active Directory, DNS, DHCP, VPN, and WSUS; knowledge of TCP/IP, VLANs, and RDP.
• Knowledge of network and equipment monitoring; CCTV, access control systems, soft PABX.
• Sound knowledge of on‑premises and cloud infrastructure & backup solutions.
• Experience with Office 365 and cloud infrastructures such as Microsoft Azure and AWS.
• Experience with server virtualization (VMware, MS Hyper‑V).
• Ability to work independently with minimal supervision in a team environment.
• Knowledge of ITIL best practices and IT service management is an advantage.
• Knowledge of ISO 27001 standards is an advantage.

Academic Qualifications

• Diploma in IT/Computer Science/Networking/Computer Hardware or higher diploma from a recognized university.
• Degree in IT/Computer Science/Networking from a recognized university is an added advantage.
• Certifications such as VMware, AWS, Azure, MCSA, MCSE, MCITP are an advantage.

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Business Development and Sales

Industries

• Hospitals and Health Care