Digital Technician, Shopbop

Shopbop is seeking an experienced, versatile Digital Technician to support both our fast‑paced product photography and editorial content teams at our Madison, WI studio. This hybrid role will be responsible for managing the end‑to‑end digital imaging workflow, maintaining color accuracy and brand standards, troubleshooting technical issues, and driving process improvements across both workstreams. The ideal candidate will have a strong background in commercial photography digitech work as well as experience with digital asset management systems and workflows.

Key Responsibilities

• Oversee the daily digital imaging workflow for product photography, handling 3,000+ files per day
• Verify color accuracy and perform color corrections as needed to ensure brand consistency across all visual assets
• Troubleshoot and resolve on‑set technical issues with cameras, lighting, computers, software, etc. to minimize downtime
• Collaborate with cross‑functional teams (Photography, Styling, Art Direction, Inventory, Marketing, etc.) to identify and address workflow inefficiencies
• Utilize proprietary asset management systems to track and deliver product and editorial imagery on tight timelines
• Support the ingestion, organization, and maintenance of the global digital asset management system
• Develop and implement metadata schemas, taxonomies, and user permission structures for all visual assets
• Coordinate with Marketing, CRM, Social, and International teams to address their digital asset needs
• Support cross‑departmental initiatives within Creative Operations as needed

Basic Qualifications

• 2+ years of experience as a digital technician, photo assistant, or digitally‑focused production role in a fast‑paced commercial photography/editorial environment
• Proficient with Capture One, Adobe Creative Cloud (Photoshop, Lightroom, Bridge), and large‑scale digital asset management
• Strong understanding of color profile management, color grading, and cross‑device color consistency
• Exceptional visual skills with strong understanding of color, light and composition
• Strong understanding of color profile management policies and best practices, including the ability to color shift and manage multiple peripheral devices
• Adept at troubleshooting and resolving technical issues with photography/video equipment, computers, and software
• Excellent organizational, multitasking, and problem‑solving skills with ability to work independently
• Familiarity with AWS command line tools and Apple script
• Strong communication and interpersonal skills to collaborate effectively with cross‑functional teams
• Bachelor’s Degree or equivalent

Preferred Qualifications

• Experience with enterprise‑level digital asset management systems (AEM, Workfront, Frame.io etc.)
• Knowledge of metadata standards, taxonomy development, and digital asset lifecycle management
• Familiarity with file conversions, encoding formats, and workflow automation
• Background in scripting/programming (JavaScript, AppleScript, PowerShell, etc.)
• Understanding of cloud‑based storage/distribution technologies (Amazon S3, etc.)
• Experience educating non‑technical stakeholders on digital asset management practices
• Some experience transforming raw video footage into polished, engaging video content, using specialized software and tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.