Customer Quality Engineer

About the Role

We are looking for a Customer Quality Engineer to strengthen our Quality team, who will be responsible for ensuring the high-quality standards required by the company and our clients. Responsibilities include:

• Managing Customer Complaints in collaboration with Sales, After Sales, and Spare Parts departments, defining shared action plans with the involved company entities to resolve issues using key Problem Solving tools (8D, 5 Why, Ishikawa, etc.);
• Monitoring internal and customer-side Quality KPIs (defect rates, returns, warranties, customer satisfaction, etc.) and managing process improvement plans to achieve agreed objectives;
• Supporting Sales during customer visits and audits, preparing necessary documentation as required, and participating in working groups for the development of new products/processes to minimize residual risks (FMEA);
• Proposing product and process improvements to optimize industrialization, feasibility, and quality performance;
• Writing and implementing procedures and operational instructions for the Quality System.

The position will be based in Bologna (BO), Italy.

What You Need to Be Successful

• Master’s degree in Mechanical Engineering or equivalent;
• At least three years of experience in similar roles, preferably in companies in industrial automation, automotive, or related sectors;
• In-depth knowledge of production processes and mechanical machining in medium to high complexity contexts;
• Knowledge of ISO 9001 standards;
• Strong analytical and problem-solving skills (knowledge of tools such as 8D, Ishikawa, 5 Why is a plus);
• Excellent knowledge of the Office suite, particularly Excel and PowerPoint;
• Experience with SAP ERP and BO/BI is a plus;
• Good knowledge of English and Italian, both written and spoken;
• Excellent relational and communication skills.

Our Offer

• Corporate welfare services
• Company restaurant
• Learning and development programs
• Wellness centre

Coesia is an equal opportunity employer and embraces diversity and inclusion.

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Quality Assurance and Engineering
• Industries: Automation Machinery Manufacturing, Industrial Machinery Manufacturing, and Machinery Manufacturing