Transformation Director

Overview

DNV Business Assurance is a world-leading certification body with over 80 000 customers to assure sustainable business performance through delivering our certification and training services.

We are looking for you who has experience from leading larger transformation programs having reached the intended change effects for business, customers and people. You thrive working in an international environment with highly experienced and skilled colleagues in a collaborative and inclusive work environment.

Responsibilities

• Design, drive and lead the transformation program within Business Assurance with intended and desired change effects in line with strategy;
• Develop a holistic implementation plan according to best practice change / transformational leadership principles;
• Develop and nurture strong positive relationships with key stakeholders to ensure engagement and delivery of change;
• Uncovering potential blockers that could undermine progress and desired change;
• Depending on the transformation initiative you will lead a matrix team of internal and external resources;
• Facilitate effective meeting points for cross-functional teams to collaborate and co-create as well as resolving complex issues;
• Drive initiatives following the Superior Customer Experience roadmaps;
• Develop frameworks and concepts for efficient digital customer journeys enabling our high ambitions around digitalization;
• Contribute to formation of our Customer Centric and UX strategies based on our ambitions;
• Be a thought leader into digitalization of customer touch points focusing on potential in new digital technologies such as AI, Automation and similar;
• Reporting on progress to Program Sponsors and wider Executive Leadership Team (ELT).

Qualifications

• Characteristics
  • Strategic thinker with ability to translate change leadership theory into action;
  • Strong multitasker and able to keep the overview of project portfolio and programs;
  • Strong believer in the power of technology and understand how it transforms business;
  • Systematic in your approach yet flexible enough to accommodate various stakeholder perspectives;
  • Curious, and a creative trouble shooter searching for new angles to solve challenges;
  • Agile and self-driven, looking for opportunities to get business results;
  • Outcome oriented and always doing your utmost to reach agreed targets;
  • Ability to convey a compelling and engaging vision for change;
  • Ability to simplify and explain complex issues to a range of audiences;
  • Dare to challenge status quo;
  • Skilled at reading situations, people and their contexts;
  • Self-motivated, resilient and copes with work pressure.
• Requirements
  • Strong experience of leading and delivering large scale transformational / change programs;
  • Subject matter expert in change leadership;
  • Consultant / advisory background is a plus;
  • Experience with global leaders in service, consultancy, insurance, and / or IT domain;
  • Experience and deep understanding of how great digital customer journeys are implemented and why, both from a people, process, and technological perspective;
  • Experience in rolling out large transformational programs;
  • Preferably experience in facilitation and run design process, workshops, user research, interaction design and user testing;
  • Proven track record in various large-scale projects, including background in Project Management, IT Architectural design and development and driving high impact and outcome driven solutions;
  • Experience in driving automation initiatives in business and IT leveraging various AI and automation technology suites;
  • Experience working with and managing digital partners;
  • Highly developed interpersonal, advocacy and communication skills;
  • Excellent oral and written English skills.

We offer

• A strong company culture with an emphasis on competence development;
• Great colleagues who value teamwork and support;
• Attractive total compensation package;
• International working environment;
• Hybrid working model (3 days in the office, 2 days working from home);
• Interesting and challenging projects, both national and international;
• Be part of a world-leading company that has a global reach with more than 12 000 employees around the world and is headquartered in Norway;
• The possibility to grow and develop your competencies and ambitions within DNV.

Important

Together with your resume please upload the cover letter.

Company & Business Area Description

DNV is the independent expert in assurance and risk management, operating in more than 100 countries. Through our broad experience and deep expertise we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions.

We are one of the world’s leading certification, assurance and risk management providers. Whether certifying a company’s management system or products, providing training, or assessing supply chains