Italian-Speaking Customer Service Agent (Fedex Project)

About the Role

We are hiring Italian-speaking Customer Service Agents to support a major logistics project. This is a fully remote position based in Greece, offering stability, training, and performance-based rewards.

You will assist Italian customers with shipment inquiries, delivery updates, and general support, ensuring a smooth experience aligned with project standards.

Responsibilities

• Provide customer support via phone, email, or chat in Italian.
• Assist with shipment tracking, delivery information, and issue resolution.
• Ensure a high-quality customer experience consistent with brand guidelines.
• Collaborate with internal teams to follow up on customer cases.

Salary & Benefits

• Monthly salary: €1,100 gross
• Performance bonus: up to 15% of monthly salary
• Salary increase: raises to €1,150 gross after 36 months
• Remote work: full-time Work‑At‑Home‑Agent (WAHA) option
• Relocation package (for EU candidates relocating to Greece):
  • 2 weeks hotel accommodation
  • Flight ticket (within EU)
  • Airport pick-up
  • Real estate agency fee covered

Requirements

• Native / fluent Italian
• Good command of English
• Ability to work from home independently and reliably
• Strong problem‑solving and customer service orientation
• EU passport or residence permit

Working Schedule

Full‑time, Monday to Friday
Rotative shifts between 08:00–21:00
8 hours per day + breaks

Contract Type

Full‑time, Remote (based in Greece)

Why Join Us

• Long‑term stable project
• Fully remote setup
• Clear career progression
• Multicultural and supportive team