Italian speaking Order Support Agent in Lisbon w / Relocationbonus

As an Italian-speaking Order Support Agent, you will manage and ensure smooth processing and resolution of customer orders for a company. Responsibilities include monitoring order statuses, assessing and resolving order-related issues, and implementing support strategies to enhance customer satisfaction and support business objectives.

Work type

On-site

Location

Lisbon, Portugal

Relocation bonus offered for those applying from outside Portugal

Responsibilities

• Handle customer inquiries related to order statuses, deliveries, and discrepancies.
• Ensure compliance with company policies and procedures in order processing.
• Resolve order-related issues such as cancellations, returns, and exchanges.
• Collaborate with internal teams to streamline order fulfillment processes.
• Maintain accurate records of customer interactions and transactions.
• Provide feedback and suggestions to improve order support operations.

Requirements

• Italian C2 level
• English B2 level
• Strong attention to detail and excellent communication skills.
• Self-sufficient and confident in troubleshooting basic issues related to order processing systems.
• Ability to work independently and meet deadlines in a fast-paced environment.
• EU Citizenship
• No previous experience required!
• Please Upload your CV in English