Customer Engagement Specialist

At Dompé Farmaceutici, we are not just a pharmaceutical company—we are an innovation-driven organization with over 130 years of experience, committed to advancing science and improving human health. The Customer Engagement specialist supports the Customer Engagement Team in the day-to-day operational and analytical activities related to customer performance monitoring, reporting, and support to sales and product teams.

Responsibilities

• Supports the development and update of periodic reporting tools in Excel to monitor commercial KPIs, pricing, customer trends and sales performance.
• Collaborates in customer segmentation and performance analysis to identify areas of growth or risk.
• Assists in managing and maintaining pricing lists and commercial terms in coordination with the Sales team.
• Contributes to the launch of new products and onboarding of new customers by supporting operational setup and data flows.
• Supports the analysis of promotional campaigns and evaluates their commercial impact.
• Ensures data accuracy and alignment by collaborating with cross-functional teams such as Sales, Trade & Go to Market, Marketing, Customer Service, and Controlling.
• Prepares ad hoc analysis and dashboards to support data-driven decisions within the Customer Development function.

Qualifications

Bachelor’s or Master’s Degree in Economics, Statistics, Mathematics, or Management Engineering.

Languages

• Italian and English (fluent).

Required Skills

• Proficient in Microsoft Excel (pivot tables, advanced formulas, data management).
• Strong analytical mindset with attention to detail.
• Previous experience (1–2 years) in commercial analysis, sales support or business analysis roles, ideally in pharma or FMCG.
• Familiarity with collaboration and productivity tools (Google Workspace, MS Office).

Preferred Skills

• Team player with proactive attitude.
• Organizational skills and ability to manage multiple tasks.
• Problem‑solving mindset and result orientation.

Job Reference: J-18808-Ljbffr