Fulfilment Unit Manager

WHAT YOU'LL BE DOING DAY TO DAY

• Responsible for leading, coaching, developing, and inspiring a high performing fulfilment team by working closely with the Commercial team and/or Unit Management team, including communication, flexibility, performance culture, competence development, succession planning, maintaining a work environment which supports equality, diversity and inclusion and well-being.
• Secure a high customer and co-worker satisfaction at lowest possible cost in an omnichannel scope for good availability, sustainability, and customer order fulfilment.
• Accountable for securing excellence in fulfilment operations with focus on retail foundation, services execution, quality, and productivity improvements as well as cost optimization, in line with Country Customer Fulfilment Business Plan and Commercial Direction.
• Accountable to create a safe and secure working environment and securing compliance to the relevant Standard Operating Procedures through implementation of new operational processes, technologies, and ways of working.
• Accountable for driving the Customer Fulfilment part of the unit commercial and growth agenda.

WHAT YOU'LL NEED TO HAVE

• Background in logistics area, experience gained ideally from multinational companies.
• Ability to lead large and heterogeneous groups.
• Proven ability to inspire and engage others as well as record of strategic leadership in a changing environment.
• Proven record of communicating confidently and clearly and experience of working through others, set priorities, delegate responsibility, and give open and honest feedback.
• Experience of working as a management team member with proven ability to make a difference by positively influencing the business directly as well as through good collaboration.
• Analytical skills to understand budget, cost and key performance measurements used to plan, follow up and steer the business and proven record of meeting agreed budgets and goals.
• Good business understanding and knowledge: understanding of key performance measurement used to plan, follow up and steer the business with a customer-centric approach.
• Good knowledge of the financial, growth plan and of the business plan process to support the creation of the unit business plan.
• Eager to deliver customer value and excellence in operation within a fast-paced supply chain environment.
• Very good knowledge of market intelligence: the logistic industry and relevant trends as well being aware of customer behaviours/insights and the home furnishing market.
• Very good knowledge of change management and leading in the unknown/exploring.
• Fluent in English, both written and verbal.

WE CARE ABOUT PEOPLE

At IKEA we cultivate an inclusive work environment where everyone feels welcomed, accepted, respected, acknowledged for its uniqueness and where we work together in a supportive climate regardless age, gender, religion, sexual orientation, pregnancy and ability.

WORKING WITH US HAS ITS REWARDS

Being part of the IKEA team has many benefits. You’ll be part of an inclusive culture, driven by values and your growth will be guided by structured HR processes. As part of the team you’ll have access to:

• Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc)
• Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life.
• Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€
• Employee discount: 15% on the purchase of IKEA products for personal use
• IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child)
• Corporate discounts: you’ll have access to portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more
• Bonuses: we believe that everyone's contribution is needed to achieve (and exceed!) our goals.
• Every year all the co-workers can be rewarded for how we develop our business together