Fedeli - Client Advisor – Rinascente Tritone Rome

Overview

Since the foundation in 1934, Fedeli has embodied the essence of Italian craftsmanship and silent luxury. As a heritage Made in Italy cashmere knitwear brand, Fedeli merges refined manufacturing with the finest quality yarns. Today the expertise has extended to swimwear, outerwear, accessories and seasonal essentials, offering a total look collection both for men and women. In 2023 Prada and Zegna joined forces and invested in Fedeli; an agreement with the aim to expand horizons and continue to develop "Italian Excellence" together. Fedeli values diversity and believes in gender equality, welcoming individuals of all backgrounds.

Fedeli is looking for a passionate Client Advisor to join our corner in Rinascente Tritone, Rome, for a fixed-term position. The candidate will work as a “Fedeli ambassador”, able to convey the brand’s philosophy and values. He / she will be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into Fedeli world.

Key Responsibilities

• Welcome and serve the customer providing an excellent Fedeli experience
• Deliver an exceptional and tailored service to each client, ensuring a memorable in-store experience that reflects Fedeli’s philosophy.
• Build and maintain strong client relationships through consistent follow-up and CRM engagement
• Support daily operations, including stock management, merchandising, and upkeep of store standards
• Contribute to the achievement of sales targets through a strong understanding of product, storytelling, and customer needs
• Uphold the brand's values of sustainability, inclusion, and refined Italian style in every interaction

Profile

• 2-3 years of experience in premium or luxury retail, ideally in both menswear and womenswear
• Strong attitude for clienteling, CRM, and delivering a personalized shopping experience
• Passion for quality, design, and long-lasting fashion
• Excellent communication skills, with a customer-focused and team-oriented mindset
• Enthusiastic, proactive, and eager to contribute to a growing and evolving brand environment
• Fluent spoken English expected. Other languages desirable