Service Specialist
Service Specialist – Medtronic
We are seeking a part-time, remote Service Specialist to support our Service & Repair operations and work closely with marketing, sales, and tender office teams. English fluency is required.
Responsibilities
- Maintain and regularly update tools and resources for Service & Repair (S&R, Salesforce, Service Tool)
- Prepare offers and manage documentation/contracts using Salesforce Lightning and Classic
- Track maintenance schedules and repairs, ensuring all processes run smoothly and efficiently
- Seek marketing insights to identify and pursue opportunities for S&R business growth, focusing on increasing attach rates of Service Contracts and promoting service offerings through financial proposals
- Use strong Excel and Microsoft Office skills for data analysis, reporting, and day-to-day operations and to create new tools/solutions for sustaining Service Product line
- Collaborate closely with the tender office, field sales force, and Western Europe Inside Sales team
- Support business operations, including preparation of letters of discontinuation / BO
- Keep marketing tools updated and assist with event and congress organization
Required Knowledge and Experience
- Advanced proficiency in Excel and Microsoft Office suite
- Strong organizational and analytical skills
- Effective communication and teamwork abilities
- Fluent in English (spoken and written)
- Experience working with Salesforce (Lightning and Classic), proven experience in Service & Repair operations or product/service support, and prior involvement in cross-functional teams such as Sales, Marketing, and the Tender Office
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive salary and flexible benefits package. Our commitment to employee life is at the core of our values. We recognize their contributions and offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our mission is to alleviate pain, restore health, and extend life — uniting a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people.