Salesforce BA - Field Service

Overview

Role Overview

We are seeking a skilled and proactive Salesforce Business Analyst with deep technical expertise in Service Cloud and Field Service Cloud.

Responsibilities

• Manage business documentation, test cases, and user acceptance testing (UAT), while contributing to the design and optimization of Salesforce solutions.
• Collaborate with stakeholders to gather and analyze business requirements.
• Document functional and technical specifications, process flows, and user stories.
• Design and manage test cases, coordinate UAT sessions, and ensure successful sign-off.
• Configure and optimize Salesforce Service Cloud and Field Service Cloud, including: data model design and management; setup and configuration of service processes; Flow and mobile flow creation and optimization.
• Work closely with developers, admins, and QA teams to ensure alignment between business needs and technical solutions.
• Provide training and support to end-users and contribute to change management efforts.
• Identify opportunities for automation and process improvement within the Salesforce ecosystem.

Required Skills & Experience

• Proven experience as a Salesforce Business Analyst, ideally within Service Cloud and Field Service Cloud environments.
• Strong understanding of Salesforce data models, flows, mobile flows, and configuration.
• Experience in managing documentation, test cases, and UAT processes.
• Ability to translate business requirements into technical specifications.
• Excellent communication and stakeholder management skills.
• Salesforce certifications (e.g., Administrator, Service Cloud Consultant, Field Service Consultant) are highly desirable.