Sr. Consultant, Customer Experience, Tech & Industry

Sr. Consultant, Customer Experience, Tech & Industry

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives.

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives.

Key Responsibilities

• Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
• Providing technical guidance and troubleshooting support throughout project delivery
• Collaborating with stakeholders to gather requirements and propose effective migration strategies
• Acting as a trusted advisor to customers on industry trends and emerging technologies
• Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts

About the Team

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments.

Basic Qualifications

• Bachelor’s degree required
• 10+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications
• Hands-on technical practitioner and individual contributor
• Hands-on experience working on the design, development and deployment of contact center solutions at scale

Preferred Qualifications

• Computer Science, Information Systems, or Engineering background preferred; Master’s degree desired
• 10+ years of experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment
• Professional Services or Consulting experience in highly-visible customer-facing roles
• Familiarity with Amazon Connect capabilities, benefits, and required deployment skills
• Visible IT Industry thought leadership on relevant topics related to enterprise IT call centers and infrastructure

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.