Senior Concierge Manager
Acquera Yachting is consolidating its Venetian office structure and is looking for a highly motivated individual capable of tackling challenges alongside a team of professionals, in the role of Senior Concierge Manager.
As a Concierge based at the HQ and involved with the Operations Team, you will play a crucial role in ensuring the ultimate satisfaction of our yacht customers by providing personalized services and crafting exceptional experiences.
Role
The Concierge is responsible to deliver bespoke, top-tier tailored services to the client's personal preferences and lifestyle. This includes managing luxury travel arrangements, organizing exclusive events, providing insider access to high‑end experiences and ensuring every detail is meticulously handled.
Responsibilities
- Act as the main point of contact, available 24/7
- Anticipate client needs and build strong, trust‑based relationships
- Plan and sell tailored high‑end experiences with an in‑depth knowledge of Venice
- Assist with the organization of on‑site events and ensure their successful execution
- Ensure accurate quotations for services and obtain client authorization
- Manage invoices and coordinate with the Accounting Department
- Expand the supplier network and local specialists
- Support the Operations Department in the formal procedures (if needed)
- Manage information in compliance with GDPR regulations
Requirements
- 5+ years of experience as Concierge
- Deep knowledge of Venice and its surrounding areas
- Exceptional communication, discretion, adaptability, problem‑solving and attention to detail
- Emotional intelligence and ability to anticipate and exceed client needs
Location
If you are passionate about delivering outstanding service and creating unforgettable experiences, we invite you to join our team. Apply now and be a part of our commitment to excellence! Contract and remuneration will be determined according to the profile.