General Manager

Overview

• Place of Work: Park Hyatt Milano
• Job Level: General Manager
• Reports to: Area Vice President

Grounded in our Purpose to “care for People so they can be their Best,” a Hyatt General Manager is responsible for bringing this Purpose to life through the execution and delivery of the Hyatt brand and brand experiences across all stakeholders: guests, colleagues, customers, owners, and communities. With passion, care, and a strong work ethic, Hyatt General Managers actively and consistently engage all stakeholders to listen, learn, and lead a diverse team focused on building brand loyalty and cultivating positive guest experiences.

Responsibilities

• Park Hyatt General Managers are the embodiment of the Park Hyatt brand experience and culture as it relates to customers, guests, colleagues and owners.
• Oversee the overall strategy, performance and profitability of the property, ensuring it is operating with excellence.
• Align with Hyatt’s core values to maximize revenue and profit opportunities and ensure the efficient and effective management of the property asset.
• With integrity and in alignment to develop talents, lead a diverse team to build the trust of others in all interactions and cultivate a positive guest and colleague experience.
• Continuously find ways to improve all areas of the property and remain flexible in rapidly changing environments.
• Bring Hyatt’s values to life by demonstrating excellence in all aspects of the guest experience and overall performance of the hotel.
• Luxury Five-Star Hotel in Milan near Duomo.
• Luxury 5-Star Hotel in Milan Near Duomo | Park Hyatt Milan.

Qualifications

• Degree in Hotel Management or Business School.
• Experience in luxury hotel management, in a similar caliber property as Park Hyatt Milano.
• Understanding of the luxury segment and the Italian and European landscapes.
• Fluent in English; intermediate Italian can be considered.
• Ability to manage high-profile guests, and multicultural teams.
• Strong network in the luxury travel industry.
• Upscale operational management & strategic mindset.