Franchise Hotel - Operations Manager (M/F/D) - New Opening

Overview

This job posting is for a position at a hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day‑to‑day employment policies or practices of franchisees.

At Ruby, your personality really matters, your time really matters, and we groove better together. We keep breaking new ground. If you think travel is more than a holiday and that work should feel like home—with personality and soul and ideas coming to life—you might be the missing olive in our Martini, the missing melody in our music, and the heartbeat of Ruby Giulia. From Rome with love, our Ruby Giulia (164 rooms) is located on Via Nazionale, between the main station and Form Romana, near shops, cafés, and the city’s historic center.

We are a fast-growing hospitality group with hotels and workspaces in Europe’s most exciting locations, and many more projects under construction. We break new ground with our Lean Luxury philosophy, creating a contemporary and affordable form of luxury. Join us and make it your own story.

Your Day to Day

• Lead your team on eye level, fostering both professional and personal development through coaching and regular feedback sessions, while creating a positive team atmosphere as a role model.
• Ensure effective duty and holiday schedules as well as smooth work processes; think outside the box and critically question existing processes.
• Take charge of daily operations, roll up your sleeves and actively join in, lead briefings, and demonstrate what exceptional service truly means.
• Live the Ruby Spirit and ensure execution of our internal styles and quality standards.
• Support the Hotel Manager in recruiting the best talents and build a strong team.
• Handle monthly closings, inventories, invoice control, payroll preparations, and regular orders for F&B and operating supplies (SOE).
• Ensure everything is in order and monitor compliance with HACCP, occupational safety, fire protection, and other legal regulations.
• Ensure guests feel at home and are likely to revisit by collecting, analyzing, and responding to guest feedback, concerns, or complaints and finding creative and charming solutions.

What we need from you

• Completed professional training in the hotel industry and/or a degree in hospitality or business administration.
• Experience in an operational leadership role or a similar position in lifestyle hospitality or gastronomy.
• Good knowledge of POS, PMS, and business management.
• A motivating and charismatic leader who is authentic and loyal, both a team lead and a team player.
• A warm and welcoming personality with strong communication skills.
• A knack for charming guests, with a hands-on mentality to match.
• Fluent in Italian and English.

What we offer

• Ruby, Ruby, Ruby—your style, your smile, your ideas—bring your personality to work. We support individuality.
• Better together—at work, during team events, or on Mondays.
• Sip, snack, repeat—with your Ruby F&B credit.
• Mobility allowance and opportunities to earn extra through talent scouting, positive reviews, and an individual bonus agreement.
• Training, coaching, and mentoring to help you grow, just like Ruby does.
• Lean Luxury, paperless, cashless operations—innovation is part of our DNA.
• Opportunities for advancement and exposure to diverse projects across Europe.