Deputy Manager Customer Experience and Sales - Tommy Hilfiger Palmanova

Deputy Manager Customer Experience and Sales - Tommy Hilfiger Palmanova

Deputy Manager Customer Experience and Sales - Tommy Hilfiger Palmanova

The Role

Reporting to the Store Manager, the Deputy Manager Customer Experience & Sales ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback.

Responsibilities

• Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.
• Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.
• Train and coach the team on standards, including customer service, product placement, and efficient time management.
• Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.
• Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.
• Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.
• Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.
• Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.
• Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.
• Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.
• Provide recommendations for action based on the analysis of sales performance.

The Ideal Candidate

• Experience as Senior Sales Associate
• Preferably 1-2 years’ experience in similar role within structured environment
• Highly developed business acumen
• Ability to take a 'big picture' view of a situation
• Good communication and collaboration skills and abilities
• Highly detail oriented and organized in work
• Fluent in Italian and basic English

Be Valued

At PVH, we recognize that our people are our greatest asset. We prioritize health, happiness, and wellbeing by offering a comprehensive benefits package that goes beyond the basics. We strive to create a culture of care that fosters loyalty, commitment, and belonging.

Benefits

• Balance – Work Smart: flexible hybrid setup and working hours to suit you.
• Health & Wellbeing – wellbeing programs, headspace subscription, volunteering programs.
• Develop – PVH University delivers training programs for continuous development.
• Be at the forefront – stay connected to brands, employee discounts, and market launches.

Equal Opportunity

PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We consider qualified applicants without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.