Italian Speaking Customer Service for Transportation Company in Greece

Italian Speaking Customer Service for Transportation Company in Greece

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives for a prominent transportation company in Greece. This role is ideal for individuals who are passionate about travel and transportation, and who enjoy providing top‑notch customer service. In this position, you will assist Italian‑speaking customers with their travel inquiries and logistics needs, ensuring a smooth and enjoyable experience.

Key Responsibilities

• Respond to customer inquiries regarding transportation services, schedules, and reservations via phone, email, and chat in Italian
• Assist customers with booking processes, changes to reservations, and cancellation policies
• Provide accurate information about routes, pricing, and service options
• Resolve customer complaints and concerns professionally and promptly
• Document all customer interactions effectively in the CRM system
• Collaborate with operational teams to ensure optimal service delivery
• Stay updated on transportation regulations and company policies to provide accurate assistance

Requirements

• Fluency in Italian (both written and spoken) is essential; proficiency in English or Greek is an advantage
• Previous experience in customer service, particularly in the transportation or travel sector, is preferred
• Strong communication skills and a friendly demeanor
• Exceptional problem‑solving abilities and a commitment to customer satisfaction
• Ability to handle high‑volume inquiries in a timely manner
• Proficient in using customer service software and CRM applications
• Willingness to work flexible hours, including weekends and holidays as required

Benefits

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More..