Customer Service Specialist (f/m/d)

Join to apply for the Customer Service Specialist (f/m/d) role at Freudenberg Sealing Technologies

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually.

Freudenberg Sealing Technologies is a longstanding technology expert and market leader for sophisticated and novel applications in sealing technology and electric mobility solutions worldwide. Thanks to our unique materials and technology expertise, we are a proven supplier for demanding products and applications, as well as a development and service partner to customers in the automotive industries and in general industries. With our approximately 13,000 employees worldwide, we generate sales of about 2.5 billion euros.

Benefits

• International Opportunities: Grow in your career through international exchange and global job opportunities.
• Personal Development: We offer a variety of trainings to ensure you can develop in your career.
• Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success.
• Sustainability & Social Commitment: We support social and sustainable projects and encourage employee involvement.
• Cafeteria/Canteen: We offer fresh food on-site, both hot and cold.

In this dynamic position, you will be responsible for providing quality support and prompt responses to customer inquiries, requests, and complaints. You will act as the interface between customers and internal production and procurement teams, ensuring agreements and expectations are met.

Pinerolo

Hybrid Work

Responsibilities

• Order Validation & Entry: Conduct order validations and entries.
• Order Confirmation: Confirm customer order receipt, creation, and delivery.
• Monitoring & Management: Monitor and track order statuses, managing claim cases and returns.
• Communication: Provide clear and consistent communication between customers and internal production.
• Customer Support: Serve as the primary contact for customers, including cases of issues or escalation.
• Projects & Initiatives: Support transfer projects and process improvement initiatives.

Qualifications

• Educational Background: Bachelor's Degree in Language or Economic Field; advanced degree preferred or compensating years of experience.
• Professional Experience: Specified years of customer service experience is a plus.
• Skills: SAP experience.
• Languages: Fluent-level English and German.
• What We Offer: Join a collaborative and forward-thinking environment where you’ll have the opportunity to shape and refine processes that impact our global business.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Employment Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales, Marketing, and Product Management
• Industries: Motor Vehicle Manufacturing