Back Office Employee

Overview

Role Description

We are looking for a

Back Office Employee

with

hands-on experience in OTAs and online booking platforms

(such as Viator, GetYourGuide, Headout, Tiqets, etc.) to join our team, working both

on-site and remotely

The experience is essential, as the role focuses on managing reservations, ticketing, and customer interactions within the travel and tours sector.

The ideal candidate understands travel and tour operations, is comfortable with OTA systems, and can manage customer service and operational tasks efficiently and creatively. You will be responsible for ticketing, reservations, organizing activities, and ensuring smooth daily operations. We\'re looking for someone proactive, reliable, and solution-oriented, who can resolve issues and contribute ideas to improve processes.

Key Responsibilities

• Manage back-office operations and OTA booking systems
• Provide excellent customer service and resolve issues promptly
• Handle ticketing, reservations, and purchasing processes
• Organize and coordinate internal operations to ensure smooth workflows
• Suggest improvements and help streamline processes

Qualifications

• Proven experience with OTAs and online booking platforms (required)
• Familiarity with travel operations, reservations, and ticketing processes
• Strong customer service and problem-solving skills
• Good organizational skills and ability to manage multiple tasks efficiently
• Proactive and able to work independently
• Good level of English and / or other languages
• Proficiency in Microsoft Office Suite