Managing Director

Toluna is the global research and insights leader that enables businesses to make smarter, data‑driven decisions – faster. For 25 years, we have partnered with the world’s leading brands, delivering transformative impact through our advanced technology platform, comprehensive solution portfolio, expansive global first‑party panel, and world‑class team of leading research experts. Since 2019, we’ve made significant investments in artificial intelligence to enhance automation, accelerate insight delivery, and unlock deeper understanding at scale. With 40+ offices worldwide, Toluna operates in 70+ countries, redefining the future of insights. Learn more at www.tolunacorporate.com

Introduction

We are looking for a Managing Director in Italy to take the business into the next phase of growth, leveraging all the assets that are now part of the Toluna group, following the successful acquisition of MetrixLab, and to continue building our successful, harmonized and unified team. This role involves leading the commercial business unit in Italy, to ensure that you and they can grow the local business.

Responsibilities

• Build a high performing commercial team, who will develop and grow their portfolio of clients. Support them in building strategic account plans and growing the business with their accounts. Mentor, coach and develop all commercial team members, and execute bi‑annual reviews for line reports.
• Manage the local markets pipeline and forecast, ensuring you are delivering growth and delivering on all commercial KPIs that you are set (primarily Bookings & Revenue).
• Coach all of your commercial team and support them in their development.
• Actively contribute to driving strategic initiatives within the country to drive business growth.
• Set the cultural tone and embed the right values within the team
• Be active and visible on all large pitches and with the largest accounts. Ensure your team is providing a strong impact into your client’s businesses.
• Represent the company in external conferences and client partnering thought leadership events.
• Partner with the Research Director in the market to build a unified culture.
• Create a company culture that continues to encourage collaboration, trust and unity.

Your Profile

• Fluent in Italian and strong English
• Extensive commercial experience, selling research and/or platform (ideally both) and delivering sustained and significant growth
• Extensive experience successfully leading, developing and shaping a team
• Strong client network in Italy, with local Italian and global multi‑national brands based in Italy
• Ability to understand client needs and demands in a research context
• Has solid knowledge of research methodology and content
• Has excellent interpersonal skills with the ability to develop effective working relationships with both internal partners and external clients
• Hands‑on and proactive
• Flexible thinker
• Embodies the values of Toluna
• Working from the office 4 days a week minimum

Our Values

Acting with Ownership- Demonstrating individual accountability

Bringing a forward mindset- Being action‑oriented, bold and entrepreneurial

Collaborating with Curiosity- Exhibiting teamwork through togetherness

Discussing openly, committing jointly- Sharing your views openly

Embracing empathy- Being egoless & caring

What we Offer

At Toluna, we’re all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you’re passionate about making an impact, we’d love to have you on board.

Join our global team

We welcome big thinking and reward great work.

Seniority level

Director

Employment type

Full‑time

Job function

Market Research

Location: Milan, Lombardy, Italy