Technical Support Engineer

Responsibilities :

Understanding of the operational principles, functions, installation processes, and knowledge of key products like photovoltaic storage systems, inverters, batteries, and brackets.

Pre-Sales Technical Support :

• Understanding customer requirements and providing comprehensive pre-sales technical support.
• Collaborating with the sales team during client negotiations to address technical queries.
• Clarifying customers' technical issues in the project's early stages, including on-site technical surveys when necessary.
• Developing and refining pre-sales training materials, and delivering both online and offline technical training to clients.

During-Sales Technical Support :

• Enhancing training materials related to installation processes and providing relevant training to clients, both online and offline.
• Offering on-site guidance during installation as needed.

Post-Sales Technical Support :

• Promptly addressing technical quality issues raised in customer complaints.
• Resolving queries about product usage, maintenance, and replacement, including on-site support when necessary.
• Improving post-sales operation and maintenance training materials, and providing related training to customers, both online and offline.

Qualifications

• At least 2 years of experience in the photovoltaic industry, preferably with practical experience in household photovoltaic storage systems.
• Bachelor's degree