Sales & CRM Analysis Support

Overview

Founded in 1946, Fidia is an Italian multinational pharmaceutical company with R&D, manufacturing, marketing and sales capabilities, and an extensive product portfolio mainly based on Hyaluronic Acid, in strategic therapeutic areas such as Joint care, Eye care, Skin care, Specialty care, Health & Wellness care. Headquartered in Abano Terme (PD), Fidia extends its global reach through local partners and distributors in 120+ countries worldwide, as well as with wholly owned subsidiaries.

Responsibilities

• Design, maintain, and optimize CRM dashboards and analytical reports supporting Sales Force Effectiveness and Marketing initiatives.
• Monitor key commercial KPIs (Sell-in, Sell-out, Coverage, Activity, Productivity, Conversion Rate) and provide actionable insights to local and corporate management.
• Support the implementation of CRM governance rules, data quality controls, and alignment processes.
• Partner with IT, Digital business, Head of Sales, Business Intelligence, and local affiliates to design and enhance CRM processes and integrations (Lead-to-Cash, Consent-to-Contact, Territory Management, etc.).
• Contribute to the development of incentive schemes and sales performance analytics, ensuring transparency and alignment with company strategy.
• Support continuous improvement initiatives aimed at simplifying user experience and increasing CRM adoption and data reliability.

Qualifications

• University degree in Economics, Statistics, Engineering or Computer Science.
• 1-3 years of experience in Sales Operations, Commercial Excellence, or CRM/BI Analysis, preferably within the pharmaceutical or healthcare sector.
• Solid understanding of CRM systems, Salesforce preferred.
• Excellent command of Excel and data visualization tools (e.g. Power BI, Qlik, or Tableau).
• Knowledge of IQVIA datasets (Sell-in, Sell-out, and Targeting) and ERP platforms is a plus.
• Fluent in English, both spoken and written.
• Planning and organizing skills, critical thinking, a problem‑solving mindset and ability to learn.

Offer

• Permanent contract.
• “D” grading of chemical pharmaceutical national collective agreement.
• Collective Bonus and company Welfare.

Training & Benefits

In Fidia you will have unlimited access to training and coaching programs aligned with market best practices and opportunities for professional development through participation in internal job posting processes, pension fund with company integration and health fund, merit review and referral programs, company canteen, staff discounts and access to the flu vaccination campaign.

Equal Opportunity

Fidia Farmaceutici promotes parity and inclusion in all its actions.

All people from the status of candidate to that of employee and throughout the duration of their employment relationship are entitled to the same opportunities and protections regardless of gender identity, sexual orientation, ethnicity, migration background, religion, nationality, age.

All company procedures are therefore drafted in compliance with the principles expressed in the previous point; any divergences should be promptly brought to the attention of the People & Culture Department.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Pharmaceutical Manufacturing