New Opening - Teatro Luxury Apartments, Firenze - Guest Service Agent

Overview

At Starhotels we are thrilled about the new opening of the Teatro Luxury Apartments in the heart of Florence, Summer 2025. The fascinating atmosphere will catch guests at first sight. Ready to create memorable experiences and showcase your special attitude and brilliant personality?

As the first point of contact for our guests, you\'ll create memorable experiences during arrival, stay and departure.

Responsibilities

• Being the friendly face that responds promptly to guest inquiries, providing information and assistance.
• Handling check-in, check-out activities as well as other related tasks.
• Efficiently managing guest messages and requests.
• Staying updated about hotel services, guest needs, and special events.
• Ensuring lobby and Front Desk standards and safety compliance.
• Adhering to policies and procedures when working front of house equipment and property management systems.

Exceed expectations

• A unique personality and a true passion for hospitality.
• Familiarity with Opera PMS for efficient operations.
• Excellent communication skills.
• Ability to anticipate and resolve challenges and complaint resolution finesse.
• A commitment to delivering a high level of customer service.
• Impeccable grooming standards.
• Versatility in handling various work scenarios.
• Enthusiasm when being assigned to both individual and team-oriented tasks.
• Mastery of the local area, enhancing guest experiences.

Languages

• Italian - fluently
• English - fluently
• Additional languages are a plus.

Benefits

• Stylish uniforms with complimentary laundering.
• Exclusive discounted stays within the group.
• Discounts with our partners.
• Ticket Restaurants for delightful dining.

Growth and opportunities

• Exceptional career advancement opportunities through Performance Management Program.
• An attractive compensation package based on your experience.
• The chance to be part of an ambitious, caring organization.
• Join us to shape your outstanding career!