Guest Service Agent - Palazzo Parigi Hotel & Grand Spa Milano

Guest Service Agent

Palazzo Parigi Hotel & Grand SPA, a 5-star luxury hotel in the heart of Milan, seeks a Guest Service Agent to join its staff.

Responsibilities

• Check-in and check-out process management.
• Rooming of guests.
• Cash operations and administrative activities.
• Collaboration with departments to guarantee full customer satisfaction.
• Operations performed in compliance with LQA quality standards.

Qualifications

• At least 2 years experience in the same role and similar contexts.
• Excellent English language skills.
• Additional foreign language is a plus.
• Very good knowledge of LQA standards.
• Strong customer orientation.
• Orientation to achieve qualitative and quantitative objectives.
• Excellent knowledge of the Opera management system.
• Precision, flexibility (including shift adjustments and night shifts), problem solving and natural interpersonal skills.
• Preference for resident or proximate domicile.

Sector: Hotel/Tourism

Role: Customer Service