Information Technology Technician

IT HELP DESK | SQL & MICROSOFT | PIEDMONT & REMOTE | SHIFT-BASED | €30–33K + BENEFITS

IT Technician – Help Desk Support (Hybrid after 6 Months)

We are seeking a proactive IT Technician to join the Software Help Desk team of a leading industrial and operational company. This organisation is renowned for delivering innovative, technology-driven solutions to clients across multiple industries, including automotive, retail, and manufacturing.

Responsibilities

• Provide 1st level support for help desk software (typically 2nd level in the market).
• Manage and resolve support tickets, ensuring all actions comply with SLAs.
• Perform technical troubleshooting on SQL, Microsoft systems, and full-stack environments.
• Analyse reported issues to identify root causes and propose solutions.
• Collaborate with team members and escalate complex issues appropriately.
• Maintain accurate ticket documentation in the company CRM.
• Participate in infrastructure implementations and support onboarding processes.

Requirements

We are seeking professionals with strong knowledge and skills :

• IT infrastructure and full-stack environments
• SQL and relational databases
• Microsoft systems and collaboration platforms (SharePoint, Microsoft 365, etc.)
• Network protocols (TCP / IP), basic networking, and VPN
• Problem-solving and analytical skills
• Effective communication and teamwork

Additional Details & Benefits

• Salary : €30k–33k, plus additional earnings from shift work and overtime (€4–5k potential).
• Extra benefits : €1k per year in services such as travel, fuel, gift cards, or restaurant tickets.
• Initial training and onboarding in Piedmont are critical for the first 6 months.
• Opportunity to work in a positive team climate with a focus on continuous learning and problem-solving.

Ideal Candidate

• Solution-oriented, able to identify and fix issues independently.
• Flexible and able to work shifts, including evenings and nights.
• Strong commitment to delivering excellent service and respecting SLAs.

Working Schedule

• Shift work : 8:30–18:00, with availability to cover 14:00–22:00 or 18:00–02:00 as needed.
• 5 days a week onsite in Piedmont for the first 6 months during onboarding and team integration.
• After 6 months, 1 day per week remote working is available.

Interview Process

• 2–3 interviews, completed within 2 weeks.
• Onboarding and integration into the team during the first 6 months are highly prioritised.

Please contact info@optimistech.co to learn more about this amazing opportunity!