Sales Operational Specialist

About OPPO

A global pioneer in technology innovation, OPPO provides cutting-edge devices and services to empower users in an intelligently connected future. The OPPO brand was first registered in 2001 and OPPO was officially incorporated in 2004. To date, OPPO has expanded its business presence to more than 40 countries and regions, with over 400,000 sales outlets worldwide.

About the Job / Sales Operational Specialist

We are the exclusive authorized distributor of OPPO in Italy and we are looking for a detail-oriented, reliable Sales Operational Specialist with strong cross-functional communication skills to join OPPO Italy. In this role, you will manage end-to-end channel operations and support : build efficient information and service channels for partners, manage sales budgeting and expense compliance, deliver data and systems support, and coordinate internal resources to ensure steady channel growth and high-quality execution.

Location : Milan, Italy

Key Responsibilities

• Client Service : Build and maintain partner information channels; communicate policies and product updates with accuracy and speed; handle inquiries and complaints, diagnose issues, and coordinate timely resolutions.
• Sales Budget Management : Support budgeting, target cascade, and execution tracking; provide data inputs; run budget clearing and post-mortem analysis.
• Expense Management : Lead partner expense calculation and reconciliation; work with Finance on posting and compliance checks to ensure books match reality.
• Sales Support : Respond to sales teams’ data needs; produce reports / insights to inform sales strategy; coordinate solutions to operational issues.
• Systems Management : Maintain customer profiles and business data; perform regular data cleansing for integrity and security; participate in daily ERP operations and UAT / upgrade testing.
• Cross-Functional Collaboration : Drive cross-team projects, establish communication mechanisms, and resolve collaboration conflicts and priority trade-offs.

核心职责

• 客户服务：建立客户信息通道，传递公司政策、产品更新等信息，确保信息传递的及时性和准确性；响应客户咨询与投诉，需具备沟通技巧和应变能力，快速定位问题并协调解决方案；
• 销售预算管理：参与销售预算编制、分解与执行跟踪，提供数据支撑；开展预算核销与复盘分析；
• 费用管理：主导客户费用核算与核对，协同财务部门完成费用上账及合规审核，确保账实一致；
• 销售支撑：响应销售部门的数据需求，制作数据报表，支撑销售策略制定；协调解决业务问题；
• 系统管理：动态维护客户档案及业务数据，定期清洗数据，确保完整性与安全性；参与ERP 系统的日常运维及升级测试；
• 跨部门协同：推动跨部门项目，建立沟通机制，解决协作冲突.

Requirements

• Languages : Italian B2 or above for customer communications (email / phone) and fluent Chinese; comfortable in a bilingual work environment. (English is a plus.)
• Systems & Process : Familiar with ERP (e.g., SAP)—especially supply chain modules (inventory, logistics tracking) and basic finance functions; logistics fulfillment experience is a plus; basic data governance awareness.
• Data Skills : STEM / quant background preferred; proficient in Excel (VLOOKUP, Pivot Tables) and BI tools (e.g., Power BI); SQL basics are a plus.
• Soft Skills : Strong cross-functional communication and conflict-resolution abilities; high sense of ownership; able to deliver in a fast-paced environment.

理想人选

• 意大利语 B2：需处理意大利市场客户沟通（如邮件、电话），中文流利，适应双语工作环境;
• 熟悉 ERP 系统（如 SAP）供应链模块（库存管理、物流跟踪）及财务核算功能，有物流交付经验者优先；具备基础数据治理能力;
• 理工科背景：擅长逻辑分析与数据处理（适配预算编制、系统维护需求）；熟练使用 Excel（VLOOKUP、数据透视表）及 BI 工具（如 Power BI），掌握 SQL 基础者优先;
• 具备跨部门沟通技巧及冲突解决能力，具备高度责任心.

Please send your CV to careers@oppo-aed.it, with the subject line.