Business Process Analyst

Purpose of the job

To analyse the current and future operational process

To document them

To control that the documented process are well known by each operation member and that the process is correctly applied

Summary of responsibilities

Analysing current business process

• To analyze the current business process and proceed to in depth data analysis
• To identify areas for improvements
• To documentation these processes with detailed Work Breakdown Structure (WBS), detailed process mapping (Business Data Modelling), Standard Operating Procedure (SOPs) and workflows diagrams
• To use key Lean management tools to proceed for analysis and identification of the obstacles, inefficiencies and opportunities for improvement
• Work with Terminal Operation System (TOS) Super User to identify the gaps between the system and the operational process.

Process optimization

• Developing and implementing optimised processes and procedures to enhance efficiency, productivity and customer satisfaction
• Collaborating with stakeholders to design and execute process improvement initiatives aligned with organisational goals
• Monitoring and evaluating the effectiveness of implemented process changes, measuring key performance indicators and making necessary adjustments for continuous improvement
• To identify and support any upcoming new operational opportunity or new regulation impacting the operations and proceed for gap analysing to identify the changes
• Keep looking for business improvement
• Identify and secure several Point of controls in the operational process
• Focus on data integration, work with different type of Stakeholders in order to support secured digitalization of the process, Ensure that all communication flow is properly documented.

Change management

• Collaborate with cross-functional teams to implement process changes, ensuring smooth transitions and minimal disruption to operations
• Communicate with shareholders and stakeholders to ensure alignment on proposed changes. Anticipation is mandatory
• Provide training and support to team members on new processes and best practices
• Monitor process audits and evaluate the effectiveness of implemented process changes, gathering feedback and making necessary adjustments
• Work with TOS SU to ensure proper adaptation of the process in the TOS / Dry Run and track all changes management request delivery and status.

Project management

• Support any operational project
• Support systems Migration projects
• Support other Terminal operational teams if required. Maintain a knowledge sharing network, best practices with HQ and the other terminals of the group
• Benchmark on industry trends and process improvement

Education & Experience

• Bachelor’s degree in business administration, management or a related field
• experience in business process analysis and project management
• Working knowledge of Incident/Problem/Change Management frameworks such as ITIL v3, TQM or ISO 9000:2000.

Technical Skills & Knowledge Required

• Relevant certification in business process management or a related field
• Working knowledge of process improvement methodologies, such as Lean / Six Sigma is preferred
• Familiarity with process mapping and modelling techniques
• Strong analytical skills with the ability to collect, study and interpret complex data
• Proficiency in Microsoft Office suite, including Excel, PowerPoint and Visio
• Experience in project management and change management
• Knowledge of logistics industry regulations and standards
• Experience in change management methodologies
• Familiarity with data analytics and visualisation tools.

Behavioral Competences Required

• Ability to manage and perform multiple complex tasks as part of the daily work assignment
• Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels
• Must have a “Devil is in the details” mindset

Language Requirements

• Fluent spoken and written English is a must

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and may be amended at any time at the sole discretion of the Employer.

HHLA-PLT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Candidates’ data will be treated in accordance with General Data Protection Regulation 679/2016 (GDPR)