Customer Service and Order Management Analyst
At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.
Join us in our exciting quest to build the future home!
About the role
As part of our Customer Service team in Italy, you will act as a key partner for the Sales organization, ensuring a seamless order-to-delivery process while driving data-driven insights to improve performance and customer satisfaction.
Your role combines operational excellence with analytical thinking. You will monitor and optimize processes, identify trends through data analysis, and collaborate with Sales to improve the order flow.
You will also contribute to projects and continuous improvement initiatives across the Commercial Area (Italy, France, Iberia).
What you’ll do
- Monitor and manage order flow in SAP, ensuring timely delivery and accuracy
- Act as a partner to Sales, supporting efficient order management and identifying opportunities for growth
- Analyze data to detect trends, propose process improvements, and enhance service KPIs
- Collaborate with cross-functional teams (Sales, Supply Chain, Logistics, Product Lines, Credit) to resolve issues and optimize operations
- Support projects, leveraging tools like Power BI
- Handle customer interactions with a proactive, solution-oriented approach
Who you are
- Experienced in B2B Customer Service with exposure to order management processes and/or project work within structured and multinational contexts
- Strong analytical mindset and advanced digital skills (Excel, SAP). BI Tools are a strong plus.
- Excellent communication and collaboration skills, able to work closely with Sales and other stakeholders
- Resilience and ability to quickly take decisions
- Proactive, problem-solving attitude with a focus on continuous improvement
- Fluent in Italian and English
As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.