Field Service Engineer

Overview

Are you eager to take your career to the next level? If yes, we encourage your application for Field Service Engineer role!

In this role you will be in charge of delivering technical services, such as commissioning, maintenance, diagnostics and trainings at customer sites, in full compliance with the highest safety standards. Reporting to the Field Service Manager, you will contribute to represent the company public image, as so precision, situation adaptability and excellent communication skills are required. As a key point of contact for assistance, you will provide technical support to customers, either on-site or remotely, by meeting their needs at best.

By joining us as a Field Service Engineer in Fiorenzuola, this role can be a strong foundation for your future career within Emerson. We encourage advancement and offer tangible development opportunities!

In This Role, Your Responsibilities Will Be:

• Aligning with environmental, health and safety policies and law requirements all the time while performing your tasks.
• Carrying out service-related tasks on the client's premises, such as technical placements, calibration operations, damage analysis and repairs, maintenance, and product inspections. After each operation, you will be asked to prepare a complete report of the service intervention.
• Supporting production workforce in Fiorenzuola plant when needed, providing service activities on customer returns.
• Facilitating training exercises with clients and any crucial Emerson team members.
• Joining clients’ meetings on-site and play an active role with remote service activities, providing technical solutions to their issues and improving further business opportunities.
• Actively participating at safety meetings with customers and any accountable Emerson’s departments involved.

Who You Are:

You are flexible and ready to tailor your service according to the environment in which you operate, coordinating yourself with colleagues and managers. You are capable of working in every circumstance, enduring harsh conditions and challenges.

You are a reliable professional, able to adjust communication content and style to meet the needs of diverse collaborators and accomplishing plans in order to achieve the desired outcomes.

For This Role, You Will Need:

• Technical Diploma
• Knowledge of hydraulic, pneumatic, and electric/electronic technical drawings, as well as technical components
• Professional use of technical service intervention tools (Multimeter, Power Supply Module etc)
• English proficiency, both written and spoken.
• Fluency in Italian
• 3-5 years or more of background in a related role (e.g. Field Service within the Oil & Gas field)
• Flexible to travel off-site on a regular basis.
• Intermediate knowledge of Microsoft Office applications (Excel, Word and PowerPoint)

Preferred Qualifications that Set You Apart:

• A bachelor’s degree or relevant experience in a technical field will be positively regarded.
• Additional language knowledge is highly appreciated.
• Confirmed experience in customer service roles.

Our Culture and Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.