Sales Associate - Part Time (M/W)

To prepare for the future, we look to the past. As a new reality sets in at KENZO, Artistic Director Nigo reconnects with the values entrenched in the early beginnings of the Maison: designer fashion created for real life, imbued with the playful urbanity of Kenzo Takada’s timeless legacy. A creative exchange, KENZO becomes an evolving dialogue between the pop culture of the founder’s heritage and the street culture inherent to Nigo.

Through Nigo’s instinct for contemporary design, a new vision takes shape at KENZO: ‘real-to-wear’, a genuine wardrobe founded in the authentic desires of the post-digital mentality. It is a realistic approach to fashion, which transcends the conventional labels of ‘formal’, ‘casual’ or ‘street’ in favour of the syntheses that make up real wardrobes today.

A series of encounters take place: the everlasting codes of KENZO are considered through an instant lens, the ‘Jungle’ fashion of its founder is distilled into succinctly covetable items, and a new sense of exclusivity heightens the universal appeal key to the Maison’s history. In the encounter between the founder and the heir, the core of KENZO is amplified: unconventional fashion for the future rooted in the permanence of its past. As a sales associate for Kenzo outlet Serravalle, you will be an Ambassador of the brand, effectively providing a great customer journey by building and maintaining loyal clients to maximise profitability and productivity.

Key Responsibilities

• Welcome all our clients to the Store ensuring the client feels comfortable in the environment.
• Greet our clients and build a relationship with them to assist in selecting the right products for them whilst maintaining the rapport and offering advice.
• Introduce additional complementary products targeted to your client and share product knowledge.
• Process the sale in a confident and professional manner whilst maintaining the relationship with the client.
• Gather and collate the client’s CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client.
• Maintain store standards on stock and adhere to the visual merchandise guidelines promoting the Kenzo image.
• Exceed all behavioural requirements in the Store adhering to the dress code and appearance guidelines as indicated by the Store Manager.
• Actively drive your product knowledge by keeping up to date with fashion trends, participating in in-store training, updating yourself on all product lines and searching out relevant information on products.
• Support the control and management of stock.
• A business contributor
  • Achieve sales targets and KPIs and contribute to the Point of Sales’ action plans.
  • Communicate high quality feedbacks to Managers (in Store).
  • Be aware of business environment including local competition (participate in the collection of rankings, turnover and know the best practices, best sellers, etc.).
• A client developer
  • Master the selling ceremony (from welcoming to after sales services) to all Clients.
  • Master a perfect knowledge of product’s information (collection, season, composition, etc.) and brand storytelling.
  • Build customer loyalty and engagement by developing long‑term relationships (date collection, thank you cards, invitations, etc.).
  • Create and optimize strong connections with personal shoppers, personal stylists, conciergeries, etc.).
• A buddy and team player
  • Demonstrate team spirit and help others improve their skills (especially towards new joiners).
  • Demonstrate autonomy and commitment to guarantee a business continuity at any time.
• A brand promoter (Clients)
  • Embod Kenzo Paris DNA to become a brand ambassador (knowledge of the House’s heritage and mastery of its current positioning).
  • Ensure that the standards of the Point of Sales uphold brand image (VM, cleaning, maintenance, etc.).
  • Develop a deep fashion culture and awareness (products, fashion trends and competitors).
• Know-how-to-be
  • Respect uniform and grooming guidelines at any times.
  • Able to adapt one’s communication to each client profile.
  • Demonstrate a perfect know how‑to‑be and a positive mindset in any circumstances (politeness, body language, vocabulary, etc.).

Qualifications

• English mandatory.
• Ability to communicate in Arabic is a plus.
• Part time: 24 hours/week.