IT Helpdesk Consultant

Job Overview

emagine is looking for a Helpdesk consultant assisting the client in Helpdesk operations. The primary objective is to provide efficient Helpdesk support to ensure operational continuity and user satisfaction.

Responsibilities

• Manage and resolve technical support queries for users.
• Assist with installation and setup of PCs and hardware.
• Provide assistance in Windows operations.
• Support users both remotely and in-person during walk‑in timeslots.
• Ensure timely response to Helpdesk tickets.

Must Haves

• Proficiency in Italian and English.
• Experience in 1st or 2nd level Helpdesk support.
• Strong knowledge of Windows and PC/hardware support.

Additional Details

• Location: Onsite in Cadriano, Bologna, Italy.
• Duration: Minimum 3+3 months, with full‑time or part‑time options available.

Job Attributes

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Consulting, Information Technology, and Sales
• Industries: IT Services and IT Consulting