IT Systems Support Technician

Company Description: Cheney Brothers recognizes the prosperity of our company is built on the efforts of our employees. We offer a high-impact, supportive culture enabling immensely talented people to be brilliant at what they do. Our Cheney Brothers family of over 3,000 dedicated associates have access to world‑class leadership and learning experiences, comprehensive benefit packages and endless opportunities to grow their career. We know the best way to back our customers is to back our people. Join our innovative family of industry leaders who never stop investing in the future.

We Deliver the Goods

• Competitive pay and benefits, including Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching Paid Time Off, and much more
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary

The IT Systems Support Technician provides frontline technical support for operational systems used in warehouse, transportation, and office environments. This role focuses on maintaining and troubleshooting equipment such as forklift‑mounted devices, handheld scanners, PC's, laptops, and other warehouse technology tools. The technician works closely with operations teams to ensure systems are functioning effectively to support daily logistics and distribution activities.

Position Responsibilities

• Provide technical support for operations and office systems including scanners, printers, mobile devices, and other operational technology.
• Respond to support requests from warehouse, transportation, and office personnel via ticketing system, phone, or in‑person.>
• Perform software support which consists of identifying and documenting system issues from our two systems, AS400 and SAP.
• Troubleshoot and resolve issues related to hardware and software used in warehouse operations.
• Perform routine maintenance and updates on warehouse technology equipment.
• Collaborate with operations teams to elevate and resolve complex issues.
• Ensure compliance with safety and operational procedures while working in warehouse environments.
• Assist with deployment and configuration of new devices and systems in the warehouse.
• Shift flexibility is required to cover vacations, sick time, and special projects.
• Performs other related duties as assigned.

Qualifications

Required Education: High School Diploma/GED or Equivalent Experience

Required Experience: 1 - 2 Years

Preferred Qualifications

Preferred Education: Bachelor's degree, Associates degree, or IT related certifications preferred.