Boutique Milano Montenapoleone_ Client Advisor

For our boutique in Milano Montenapoleone we are looking for a Client Advisor available to work full-time.

Key Responsibilities

• Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage
• Assist customers accordingly with Etro selling ceremony
• Discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products
• Ensure the achievement of the Store goals, enhancing and developing the business
• Build and strengthen relationships with customers by developing CRM strategies
• Establish good group dynamics through efficient communication
• Contribute to managing the visual display of the products in accordance with Etro visual guidelines
• Help ensure product replenishment and physical inventory of merchandise

Follow Company grooming, accordingly with Etro standards and policies

Key Requirements

• Deep passion for fashion and luxury
• Experience in a similar role within fashion retail companies
• Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customer attitude
• Ability to adapt to different customers
• Team‑playing attitude
• Ability to work in a dynamic environment
• Fluent in English. Another language is a plus

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Sales and Customer Service

Industries

• Luxury Goods & Jewelry