Front Desk Full-Time Associate

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Position Summary: As a Front Desk Associate at Planet Fitness, you will be the first point of contact for members and guests, delivering exceptional customer service while maintaining a clean, welcoming environment.

Key Responsibilities

• Greet members and guests in a friendly and professional manner.
• Assist members with inquiries about membership options, policies, and gym services.
• Check-in members as they arrive, maintain an organized front desk, and handle membership‑related transactions.
• Ensure the front desk and surrounding areas remain tidy; maintain locker rooms and bathrooms.
• Educate potential members about the benefits of joining Planet Fitness and encourage sign‑ups for memberships and services.
• Collaborate with team members and management to achieve club goals and ensure excellent customer service.

Qualifications

• Previous customer service experience preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude with a passion for helping others.
• Ability to work in a fast‑paced environment and manage multiple tasks.
• Flexible to work evenings and weekends.
• High school diploma or equivalent.

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industry

Wellness and Fitness Services

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Location: Naples, Campania, Italy.