Assistant Store Manager (Fixed-term)

At Ferragamo, we're more than just building a Brand; we're redefining luxury fashion. Committed to evolving and innovating sustainably, we bring a unique blend of elegance and modernity that has always defined us. We make our clients feel energized, surprised, and valued — all with an unwavering passion for Italian craftsmanship.

Joining us means becoming part of an inspiring and engaging spirit. In each of our stores worldwide, passionate, positive, and empathetic colleagues create lasting impressions. Together, we drive excellence and innovation, taking responsibility for our decisions. We win together with passion, thinking and succeeding as one team.

Let's evolve iconic fashion and create the next exciting chapter!

You will join us in our new store in Bologna, Italia.

We seek individuals who undertake work with integrity, leading by example in every situation. Take action and ownership to ensure a magical client experience, while being a leader, nurturer, and natural connector with a passion for helping others grow. A powerful communicator, you will handle colleagues and clients with personal care and empathy.

The Job

• Support your colleagues to transform each client experience into magical moments by creating a handcrafted experience.
• Create long-term, authentic bonds with colleagues by fostering growth, listening with respect and inclusion.
• Act as a liaison on the sales floor between colleagues and the store manager to drive and achieve team objectives.
• Mentor the team by proactively sharing insights and experiences about the client experience, with in-depth knowledge of luxury clients' desires and needs.
• Communicate and tell stories with conviction, mastering the ability to listen and ask the right questions.
• Prioritize employee and client relationships, empowering team members with autonomy to accomplish tasks effectively and generate enthusiasm.
• Think innovatively about new ways to create value and magic for clients.

Mission Details

• Support the Store Manager in driving store strategy to achieve sales performance and create a handcrafted 360° client experience.
• Contribute to developing and implementing business action plans to enhance sales across product categories and client segments.
• Provide excellent, specialized customer service to develop meaningful and loyal client relationships through CRM initiatives.
• Role model best-in-class sales and self-leadership by actively participating within the team and proactively solving problems.
• Engage with the wider community and seek inspiration from other sectors to foster an energetic, innovative, and approachable environment.
• Empower colleagues to accomplish tasks effectively and foster a positive team spirit, building relationships based on belonging and a forward-thinking mindset.

Languages

Proficiency in Italian and English is required; additional languages are advantageous.

Position

Full Time, Fixed-term contract

Our DEI Commitment

At Ferragamo, you can express your uniqueness. We are committed to building a diverse and inclusive workplace, valuing all forms of diversity. We welcome applications from all candidates regardless of background.

Assistant Store Manager • Bologna, Italia