Senior service Engineer - Customer support

Senior Service Engineer – Customer Support

Join Siemens Healthineers and contribute to pioneering breakthroughs in healthcare by providing top‑tier technical service support for Varian Medical Systems (VMS) equipment worldwide.

Job Summary

As a Senior Field Service Representative (FSR), you will be the primary contact for VMS customers, ensuring equipment operates efficiently through troubleshooting, repairs, installations, upgrades, and preventative maintenance.

Roles and Responsibilities

• Diagnose, repair, and upgrade VMS equipment within an assigned service territory.
• Perform preventative maintenance and installations per VMS guidelines.
• Manage schedules for maintenance tasks, installations, upgrades, and emergency calls.
• Assess urgency of customer requests and follow through to completion.
• Escalate incidents when necessary or request assistance from senior representatives.
• Resolve difficult customer issues and meet established service level agreements.
• Maintain effective territory management and expense control, including timely submission of service reports.
• Develop and maintain strong customer relationships through clear written and verbal communication.

Minimum Required Skills and Knowledge

• Comprehensive understanding of technical documentation, standards, and principles in field service.
• Experience handling complex, multi‑site, multi‑vendor customer environments.
• Proficiency with server and desktop hardware, operating systems, and networking.
• Capability to perform maintenance and release upgrades independently while supervising other FSRs.
• Maintain up‑to‑date certification status.
• Proficient at defusing difficult customer situations.

Vendor Credentialing Requirements

• Full access to VMS client sites, including compliance with vendor credentialing such as valid ID, background checks, drug screening, immunizations, TB testing, and health screenings.
• Availability to meet all credentialing requirements throughout employment.

Education and Experience

• Minimum: High School Diploma or equivalent.
• Preferred: Associate degree, technical/vocational training, or military experience.
• 3–8 years of related field service engineering experience.

Who We Are

We are a global team of over 72,000 highly dedicated professionals across more than 70 countries, pushing the boundaries of medical technology to improve patient outcomes worldwide.

How We Work

We foster a collaborative, diverse, and inclusive environment that values innovation and personal growth. Our mission is to pioneer breakthroughs in healthcare for everyone, everywhere, and sustainably.

As an equal‑opportunity employer, we welcome applications from individuals with disabilities.

Data Privacy

We respect your privacy and comply with GDPR and other data protection laws. To protect your personal information, please submit your CV through our secure profile system rather than by email.

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