Information Technology Specialist

Job Summary

We are seeking a skilled and customer-focused IT Desktop Support Technician to provide technical assistance and support to end-users. The ideal candidate will be responsible for troubleshooting hardware and software issues, managing user accounts, maintaining IT equipment, and ensuring smooth day-to-day operation of desktops, laptops, and other IT systems.

Key Responsibilities

• Provide first and second-level technical support for hardware, software, and networking issues.
• Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
• Set up and manage user accounts, email, and access rights in Active Directory and Microsoft 365.
• Respond to support tickets, phone calls, and in-person requests in a timely and professional manner.
• Troubleshoot issues related to Windows OS, Office applications, VPN, and common business applications.
• Ensure antivirus, patches, and updates are applied regularly to systems.
• Document incidents, solutions, and knowledge articles for future reference.
• Assist in setting up and maintaining conference room equipment, including video conferencing systems.
• Participate in IT projects such as rollouts, upgrades, and migrations.
• Maintain inventory of IT equipment and software licenses.
• Follow IT policies and procedures, including cybersecurity best practices.

Education & Experience

• Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).
• 1–3 years of experience in desktop or technical support roles.

Technical Skills

• Proficient with Windows 10 / 11, Microsoft Office 365, and basic networking.
• Experience with Active Directory, Outlook, Teams, and remote desktop tools.
• Knowledge of imaging and deployment tools (SCCM, MDT, or similar).
• Understanding of ITIL practices is a plus.
• Familiarity with Mac OS, mobile devices (iOS / Android), and ticketing systems (ServiceNow, Jira, etc.) is an advantage.

Soft Skills

• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Ability to prioritize tasks and work independently or as part of a team.
• Customer-oriented mindset with attention to detail.

Preferred Certifications (not mandatory)

• CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate.
• ITIL Foundation certification.