Soft Services Manager

Soft Services Manager at JLL

Location: Latina, Italy

We are seeking a Soft Services Manager to oversee the management of soft services facilities, including pest control, laundry, maintenance, and other soft services, for our clients.

Key Responsibilities

• Manage relationships with soft services facilities management vendors (pest control, laundry, maintenance, and other soft services).
• Negotiate contracts and monitor service level agreements.
• Conduct regular performance reviews and ensure compliance with quality standards.
• Coordinate vendor activities to minimize operational disruption while maintaining cost efficiency.
• Oversee day‑to‑day workplace operations ensuring seamless facility functionality.
• Monitor building systems and coordinate maintenance activities.
• Manage space utilization and respond to operational issues promptly.
• Maintain high standards of workplace environment, safety protocols, and regulatory compliance.
• Serve as primary point of contact for operational escalations.
• Develop and manage annual budgets for facility operations.
• Track expenditures against approved budgets and identify cost‑optimization opportunities.
• Process invoicing and approve vendor payments.
• Maintain accurate financial records and provide regular financial reporting.
• Analyze variances and recommend corrective actions to senior management and clients.
• Lead and develop on‑site facilities team members.
• Provide guidance, performance feedback, and professional development opportunities.
• Foster a collaborative team environment while ensuring accountability for service delivery standards.
• Manage staffing levels and coordinate training programs to maintain operational excellence.
• Continuously evaluate service delivery processes to identify improvement opportunities.
• Implement best practices, streamline workflows, and introduce innovative solutions.
• Build strong relationships with client stakeholders and solicit feedback to adapt services to evolving needs.
• Enhance overall client satisfaction through proactive service optimization.

Required Qualifications

• Minimum 5–7 years of experience managing corporate real estate services.
• Demonstrated expertise in facilities management, vendor oversight, and client relationship management.
• Previous experience supporting account transitions or new client implementations (preferred).
• Strong financial acumen with budget development, cost management, and financial analysis experience.
• Proficiency in facilities management software, Microsoft Office Suite, and financial reporting tools.
• Knowledge of building systems, safety regulations, and compliance requirements.
• Proven people management experience with ability to motivate teams and manage performance.
• Strong project management skills coordinating multiple initiatives simultaneously.
• Excellent verbal and written communication skills.
• Ability to interact effectively with senior executives, vendors, and diverse stakeholder groups.
• Demonstrated success building trust‑based client relationships.
• Experience managing expectations during transitional periods.
• Bachelor’s degree in Business Administration, Facilities Management, Real Estate, or related field preferred.
• Professional certifications in facilities management (CFM, FMP) or project management (PMP) advantageous.

Preferred Qualifications

• Experience with large‑scale corporate real estate portfolios and multi‑vendor management environments.
• Background in change management and process improvement methodologies.
• Knowledge of sustainability practices and workplace technology trends.

Employment Details

• Seniority level: Associate
• Employment type: Full‑time
• Job function: General Business and Engineering