Product Manager - Merchant Services New Milan, Italy

THE MISSION

As a Product Manager for Merchant Solutions, you will be responsible for driving and executing Scalapay product strategy to enable our merchants to grow and serve their customers better, both online and in-store.

You will:

• Drive the strategy, roadmap, and execution for all merchant-facing solutions across our EU markets.
• Collaborate with Sales and Growth teams to understand merchant needs and continuously refine product‑market fit.
• Partner with Engineering and Design to deliver scalable, reliable, and easy‑to‑integrate solutions such as plugins for e‑commerce platforms, advanced reporting capabilities, and portal features that improve merchant operations and visibility.
• Analyse merchant behaviour, platform usage, and feedback to prioritize initiatives that drive measurable value for both merchants and their customers.
• Benchmark competitor offerings to identify differentiation opportunities and maintain a strong product edge.
• Engage directly with key merchants to validate hypotheses, test MVPs, and co‑design impactful features.
• Monitor product KPIs and adapt roadmap decisions to ensure successful outcomes and performance improvements.

You’ll be great for this role if you:

• Have at least 3+ years of experience in product management in a fast‑paced environment.
• Have experience and knowledge of how the e‑commerce space operates.
• Possess a strong sense of ownership and a proven track record of driving high impact product launches and improvements (we will ask this during the interview).
• Have strong customer empathy and are comfortable in engaging with customers and merchants to gather feedback and uncover insights and opportunity.
• Have clear urgency to move quickly, scrappy when necessary, but understand the importance of accuracy in a high‑volume and regulated transactional environment.
• Are able to create mockups and UX flow to communicate your idea quickly and efficiently with both designers and engineers.
• Are fluent in Italian & English (you will work with teams across multiple countries); French or Spanish are a plus.
• Experience in a regulated environment would be a plus.

Why you should join Scalapay:

• Attractive packages based on skills and experience.
• International environment with significant challenges to be met every day.
• Lots of opportunities to work with a team of industry tech leaders who are focused on delivering products that offer exceptional user experiences.
• Personalised support to accelerate your professional growth and take ownership of the products you deliver: we want to help you grow.
• Latest technologies and being encouraged to bring your flair to the role.

Recruitment Process:

• A chat with our Head of Talent.
• First interview with the Hiring Manager to deep dive into your experiences and better understand your motivation.
• Second interview with our CPO to explore your business acumen in the product world.
• Complete a case study and present to test your hard skills to our product leads, CTO & CEO.
• A final chat with Simone, our CEO, that will share our vision and values with you.

Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.