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Application Support Analyst

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Milano
EUR 40.000 - 60.000
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3 giorni fa
Descrizione del lavoro

Social network you want to login / join with: We are looking for an Application Support Analyst who will be involved in the current and future delivery support and maintenance of ION and LIST services. You will play a key role in assisting customers both from technical and functional points of view.

Responsibilities

  • Manage and optimize existing and new application functions
  • Ensure the optimal use of the application by end-users
  • Monitor and control the quality of datasets daily
  • Be the point of contact for end-users and handle system issues
  • Perform incident management
  • Configure and test functionalities
  • Support the team in defining and analyzing user requirements
  • Develop and maintain functional documentation
  • Perform user training

Qualifications

  • Bachelor's or Master's degree in a financial or technical field is preferred
  • Experience of at least X years in a similar role in the fintech field
  • Basic knowledge of SQL
  • Client-focused attitude
  • Team player with strong communication and presentation skills
  • Strong analytical and problem‑solving skills
  • Ability to manage pressure
  • Good written and oral communication skills in English and Italian
  • EU Work Permit
  • Willingness to work shifts
  • Availability to work on weekends

If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.