Regional Co- Ordinator

Overview

The Regional Coordinator for a region will work as part of a new team to represent ATC at customers’ sites and with local vendors. By being a physical and visible presence, the coordinator will ensure the highest standards of customer service are achieved and maintained at customer collection and delivery points. The coordinator will enable ATC’s relationships with customers to be strengthened and open up new opportunities for mutual business.

The Regional Coordinator will act as ATC’s point of contact at customers’ sites, creating a frictionless channel of communications by being a ‘go to’ person. The coordinator will manage the delivery of ATC’s service levels for our clients and with our vendors. Working in partnership with ATC’s Management and the Planning Team, the RC will monitor the performance of partners and sub-contractors to ensure they are aligned with the needs of our clients, to ensure that all expectations are consistently and professionally achieved.

The Regional Coordinator will report to the Data Centre Project Manager and work closely with the Senior Management and Planning Team. The coordinator will represent ATC’s best interests at all times, acting as the eyes and ears for ATC while at the same time maintaining and improving customers’ relationships. To be a strong pro-active physical presence with customers on their sites, gaining the trust of customers through direct engagement. Being accessible to customers and building a strong rapport with them. Reporting on vendor performance and in conjunction with ATC Planning Team suggesting improvements to overall customer experience. Proactively being one step ahead of any potential issues that may arise and advising on solutions.

Responsibilities

• CUSTOMER RELATIONSHIP MANAGEMENT
• Act as a point of contact for customers and vendors in the region and develop trusted relationship with all of them
• Be accessible to customer(s), providing feedback on all inquiries using open and timely communications
• On a daily basis interact with ATC’s management on all aspects of customer relationships in the region.
• Alerting ATC Management of any issues or changes in customer requirements and suggest improvements if applicable
• Actively seek customers feedback so we can learn and grow together, and also enjoy in their satisfaction
• OPERATIONAL
• As we are working at customers sites physical presence of ATC’s representative is something we are depending on, for deliveries and / or collections
• Ensuring that all H&S and security protocols are followed, also please alert if changes occur and confirm all customer procedures have been adhered to.
• Update / contact customers, partners and ATC’s Planning team with the status of collections and / or deliveries ETA’s, Arrival conformations, site departures
• Providing feedback on the performance of personnel provided by ATC’s vendors.
• Reporting and liaising on KPIs with ATC’s management
• Ensuring customers’ SLAs and SOPs are understood and communicated to vendors and ATC’s Planning Team
• Continually documenting and updating all customer / sub-contractor contact details
• On occasion may be required to visit / attend other European sites, and please advise if anything can be implemented from Region that you represent
• As we empower learning and development, from time to time you’ll be asked to perform other duties or participate in projects in line with your skills, experience, competencies, or possible areas you want to learn

Requirements

• A full driving licence is required, covering commercial vehicles up to 3,500kgs.
• Excellent command of English
• Able to deal with changing priorities and deadlines but don’t push productivity over the quality of service
• Being experienced in IT cabling work and reading floor drawing plans is a big plus but if not we’ll provide additional training
• A problem-solving attitude is always acceptable

Benefits

• The remunerating package, including salary and benefits, is negotiable depending on experience. The package may include the following :
• Competitive market salary
• Performance-based bonus
• Company pension plan
• Sports & social club
• Hybrid working environment
• Opportunities for continuing professional development will also be provided.